Last Visit: October 2006Great for:SpaI booked a package for this hotel in Jan. since we go to the Sammy Hagar's Birthday party every year. I planned ahead so we could stay in town since you have to stay in line all night for the concert tickets.
When we arrived after a long day of air travel from Detroit.
The front desk had said are travel agent had not made a payment on our paid package months in advance. I did not have a cell phone that worked. After a hour or so trying to work this out I was able to call my son at home he did a three way call the travel agent called and confirm payment was made and suddenly they were found our pre-paid reservation several people had problems at the front desk.
People were being transferred to other hotels. We were transferred for a day to another hotel out of town. Which did not work for us since we had to stay in town for the concert? It messed everything up. Also I could not unpack for one day. The next day we could not get our room to unpack till 5:00pm. So we lost two days of our vacation.
They gave us a cheap bottle of wine on the 4th day there to make up for it.
This Trip Advisor Member:
Liked: location
Disliked: front desk
Tips/Secrets: check your reservations!
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