My wife and I spent our honeymoon at the Costa Real the week of Nov 13. Our travel agent arranged with the hotel a honeymoon special surprise for us. We went to check the Sunday we came in about our special surprise with the front lobby and they said to come back the next day to check.
.............our breakfast never arrived. ...............We didn't receive our surprise yet our 2nd day and checked with our tour guide who offered to check with the hotel on that day.
On the next day after still not getting our suprise gift, the tour guide referred us to the manager. The manager claimed that the lobby or hotel personnel have been telling us the past few days to have our bags ready to be picked up to be moved to a honeymoon suite with a cake and champagne. Since we had all our things already settled in our room, they could not do it.
The manager lied, we were never notified about getting ready to move. So, she(the manager) said it was too late to give us this package since somebody else is occupying the suite. I did tell her nobody told us about it, but she kept sticking to her story. The only thing that she arranged is to have champagne sent to our suite, but there were no apologies.
This is why we would never come back to this hotel and would not recommend it. Everything else was great but for the manager to get on the defensive to a customer on something that was the hotel's fault is suffice to not come back and would not recommend to anybody this hotel.
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