I recently stayed at the Tesoro in Cabo with friends, and left feeling utterly violated. When I went to check out the hotel claimed that we owed money for items taken from the mini bar, despite the fact that we never touched any of the beverages. Even after discussing the issue with the manager, he was unwilling to budge & said that he would charge us regardless of what we said.
In the end we paid the money because we really had no choice. I felt really taken advantage of; had I or any my traveling companions actually drank from the mini bar we would have gladly paid the fee, but instead we were forced to pay for something that we didn’t do. (And no, we were not those rowdy spring breakers who make a mess, and cause trouble.) After our ordeal we spoke to other people also checking out who said they faced the same problem of being charged for things they did not actually use.
I would not recommend this hotel because of their desire to take advantage of tourists.
This TripAdvisor Member:
Disliked: the front desk service was the worst I have ever experienced
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