In talking to literally dozens of people I would say that the overall opinion was negative during my stay. The highlights to consider are as follows;
Positives
1) Newly renovated jr suite rooms are nice.
2) Location, location, location. ......
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Negative
1) Terrible food
2) Overbooked some people had to actually stay more than one night in another hotel because they were seriously overbooked. It was a far too common event.
3) Too many people had to change rooms some multiple times some for service related issues some for just not getting what was requested.
4) Senior management did not follow through on promises for service and avoidance of problems. Its one thing to have issues it’s to be disregarded and ignored.
I would never stay here again! I have stayed at both Marina Fiesta and the Finnesterra and found both to be much better.
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