Before I even get to the hotel, I want to warn people to get past the line of "greeters" inside the terminal unless they want their visit to start even later. They are all timeshare sales people pretending to be activity advisors. We booked our Grayline Airport shuttle online and we wasted a good 30 minutes trying to untangle ourselves from the timeshare folks.
The shuttle took us to the Pueblo Bonita, Melia Hotel and the Finesterra first so we were disappointed to see our accommodations when we finally got there. The room was not ready so they told us to just put our luggage in the room. The room had not even started to be cleaned and there was room service food everywhere - and there was no lock on the safe! The bellman told us that the hotel was running 100% and there was a shortage of locks - so "forget about it", in other words. We left and went to walk along the marina.
When we returned from our walk, a couple of hours later, the beds had been made and lovely tissue rosettes folded into the tissue boxes and toilet paper rolls. However, there was still room service food left on the counter in the "kitchenette" area. I had to hunt down a housekeeper to take the stuff away. Additionally, there were only two towels left for us, even though we were booked for three. We called housekeeping to deliver another towel but when we kept having just two towels left, I just started hunting the maid's carts in the halls and taking the additional towels or asking the maid for more if she was around.
More Testimonies....1-
2-
3-
4-
5-
6-
7-
8-
9-
10-
11-
12-
13-
14-
15-
16-
17-
18-
19-
20
