I visited Cabo on the week of Jan 19 to the 26th. My friend booked the room through an exchange he did with his time share. I have been to Mexico before but this was my first trip to Cabo. Let me just tell you that staying at Tesoro Los Cabos was the worst experience of my life. It was a total rip off all the way down to me getting, well ripped off... Let me explain. Before I left for the trip I did a little research and read the bad reviews about all the people who had their belongings stolen. I even read the one where a whole family got robbed in their room while they were sleeping. Well, I didn't set up the trip so I just went anyway.

Let me start by saying the food was horrible and the staff was ignorant... The all inclusive was a rip off... BUT, let’s get to the real reason why I am writing this review... During the middle of the week, (Wednesday night) someone entered my room and stole my $500 Sony camera! Not to mention the Priceless pictures and video I had on there! It was most likely hotel staff. Our balcony door was locked and it was near impossible to get in without breaking the window and our door could only be opened with a key card... My guess is that we were robbed by security. Our friends who were staying right next to us had their expensive watches stolen also.

When we reported it, get this, they gave us attitudes... I forgot to mention earlier that they conveniently put us in a room that the safe didn’t work. Not only did it take them 2 days to try to fix it, they stated it couldn't be fixed so they brought us a safe that just laid there. You could actually pick it up and walk out with it... My suggestion to you is DONT EVEN THINK ABOUT staying here if you value your belongings!!! I don’t ever want this to happen to anyone else.  I don’t want you to be completely taken advantage of while you are on vacation. There are a lot better resorts. As for Cabo, Cabo was great... Just beware of shady rip off resorts like this!!! A million people can’t be wrong!!!!!!!!

Feb 2008

Don't believe any other reviews that give Tesoro more than a 1 star. Those ppl are obviously relatives or employees of Tesoro. This place is dirty, nasty, garbage, and every non-flattering word in the dictionary.

Jan 2008

I really wanted it to work. I read all of the bad reviews but could not cancel my reservations. The only good thing I can say is the view of the marina in the morning and at sunset is beautiful. They evidently have some kind of plumbing problem because the bathrooms can smell really bad on occasion. They charge 70$ per day for all inclusive I ate dinner 1 time and had about 4 drinks for the entire week. This place is close to everything if you just want a bed (or should I say brick) to lay your head on its fine. This is not the place for a relaxing vacation. I definitely won't stay there again.

Nov 2007

Nice rooms and good location by marina / downtown. Hotel did not advise our travel agent of construction. Jack hammers and power saws every morning 830 sharp. Average pool. Hotel would not honor $25 MasterCard food and beverage promotional credit and a hotel employee threatened not to let us leave if we didn't pay our $15 food charge. Hagglers galore at marina entrance.

Oct 2007

This is your hotel if you like your stay to be a "Prison Theme Park". Security is extreme with guards dressed in military outfits constantly patrolling both outside and within. In addition there seem to be a lot of police officers in flak jackets hanging around outside. Once inside you are constantly watched. Do not invite friends to visit you in the hotel as they are not allowed. The food was marginal at best and the drinks at the "all inclusive bar" are so watered down you are lucky to feel any effects whatsoever. The hotel is over 300 yards long yet it only has one area of access, elevators located just off the lobby and a well hidden stairway behind the elevators. Other access points are padlocked shut. Pray that there isn't a fire in the core of the building during your stay. Personnel are poorly trained. We witnessed a drowning at the pool on the morning of October 12th and the hotel staff ran around helpless. You couldn't pay me to return to this hotel.

Oct 2007

We just got back October 9th. Please save yourself from making the mistake that I did. I saw the bad reviews but we had stayed here twice before when it was Plaza Los Glorias and Costa Real. I even called our travel company and asked if they had heard of any complaints. Well it was bad. Our first room had no air conditioning and the windows did not open. We demanded another room and it was the same, no AC and no windows that open. The third room had no AC and the window opened but to an interior hallway with no breeze. Most of the good rooms with ocean views are under renovation. It was so bad that we moved to another hotel and paid for another room rather than stay here.

The manager (on the job one week) said there was nothing they could do and did not give us a refund.

Please learn from my mistake and do not stay here.

Oct 2007

We have been to Cabo 3 times. This was by far the worst experience we have had. The Tesoro rented us a room that was not fully renovated. It didn't have curtains (sunlight at 6am = killer) no safe, no proper running water (none at all one day) rude and unhelpful staff. At check in, they wouldn't give us our all inclusive wrist bands. We did not eat or drink on the property for a week. Although they did charge us the all inclusive prices. All of our requests were ignored. Management was of no assistance. No iron, no ice bucket (didn’t matter, ice machine didn't work), no coffee maker, units with kitchens had none of the above and no dishes or pots and pans. Fridge didn't work. No remote for the TV. This all inclusive package contained nothing. We paid the price and received nothing. Bad choice. The location was the only good thing. Liked staying on the marina and in town. Not worth the hassle though.

Sept 2007

This was the worst vacation I have ever had. I went with 15 other guys to the Tesoro Los Cabos for my Bachelor Party. Unfortunately, that was a mistake. Three out of the seven rooms were broke into. They stole two watches, three cameras, and $$$. We went to the hotel staff and they treated us like criminals. No help what so ever. We got nothin but the run around. One of our rooms never had A/C, so two guys in our group stayed in another room. As for the food, our best meal was definitely not at the Tesoro. The Tesoro has a weak buffet for its guest. Definitely not what I imagined. If you stay at this hotel, make sure you lock up everything you own in the safe provided and don't go with an appetite. If you can book your vacation at another resort, do it now!!!!!

Sept 2007

After being told our room would be ready about 1:00 it was 4:00 and we had to still wait for the girl to finish as we unpacked. during our 4 days here we never had hot water in our shower and the front desk assured us every day it would be fixed never happened recently had surgery on my leg and requested a room near the only elevator in the motel instead we were stuck on the back forty with a 5-10 min walk every time we left the room. The food was mediocre the view from the pool was the only plus also I have to say the location was great. To bad they can not get any good help this would be an average to good place to stay. If you enjoy fishing as we do. The docks are right at your finger tip. Only reason I would stay here again would be the rates and location

Sept 2007

We went to Cabo for a Bachelor party. There were 10 guys and 5 rooms booked, with 2 guys to share each room. Every one of the 5 rooms had only 1 queen bed when we specifically asked for 2 single beds when we booked the rooms. So we immediately went back down to the front desk to have the rooms changed but the hotel staff basically said
"Tough luck, if you want 2 beds you need to pay us another $40 per night per room to "upgrade"".

Next bad point is there is only luke warm water in the shower and the
pressure is non existent. It trickles out and you have a hard time getting the shampoo out of your hair. The pressure seems to be worse at night where it’s pretty much impossible to take a shower.

Next bad point is I woke up with red bites on my knee the first morning but I wasn't sure they were bites or if I'd maybe scraped my knee and not noticed. By the 2nd morning I knew for sure, I had raised, itchy bites like fleabites as did my roomie. Hotel staff said
there's nothing they can do because there's no rooms to move us to (unless we want to pay $40 more per night).

Last thing, their pictures make it look like the hotel is on the beach. It isn't. It’s next to a marina, so you have to take a water taxi back and forth to the beach.

Side note: Cabo is very expensive for dining and drinks. It costs more than being back in the USA whereas the other side of Mexico (Cancun, etc.) is slightly cheaper than the USA and much more beautiful and the water warmer and clearer, etc. I would advise people not to bother with Cabo. Not really sure why it got a good name in the first place.

Sept 2007

Our trips starts with 4 out of 7 of our rooms were broke into. The thieves took two watches, three cameras, and $$$$. The staff did nothing to help us out. We felt like criminals. The food was bad. The walk to your room is incredibly long. One room never had A/C for the whole trip. I will never go back there again.

Aug 2007

I have never been to such a terrible hotel!! They stole from our rooms and the staff was a joke, they couldn’t do anything right. I was truly disappointed, and feel ripped off of the money I spent.

Aug 2007

We are not sure what went wrong to start with but we and our friends kept getting locked out of our rooms. My room while clean was not cool enough and the fan didn't work. They say they will fix it but they don't. They really don't care if you complain about anything. My friends sat outside their room for 3 hours until 1:30 in the morning before being let in. The 2nd time we were locked out they snickered at each other while they opened it. Most of the employees are rude and we ended up being afraid to stay there. After 2 different people entered our friends room while they were in it (who knows what for) we checked out even though we were paid for the night. I love Cabo Villa and they "took us in". Don't stay here!!!

Aug 2007

I was thinking of staying here, so I of course wanted to check my favorite travel site for reviews.

These reviews range from great to positively dismal. MOST of them bashing the hotel, staff, management, food, security, thefts, bars, etc.

Why is it that the Hotel has not posted one reply to any of the accusations, claims, disputes or discrepancies?

Sounds to me like they don’t really care. Scary.

July 2007

Took my two young boys, my husband and my parents for a 3night 4 day vacation. When we got there the staff wasn’t pleasant but I overlooked that. Nice room hotel still under renovation bad look. There was only one elevator in the front of the hotel it would take us at least 25 minutes each time to walk to the rooms. Very bad. Never wanted to leave the room for a snack it was too far. My youngest son is 2 and had a hard time walking all that along with my parents over 60. Saturday night while my husband and my two kids were sleeping someone entered our room through the balcony and robbed us.

Security and manager never did anything. Very violating. Be very careful for your child. Thank good they were sleeping with me in the room and not on the sofa bed where the robbers came in. They stole my camera and all my money and left through the balcony. (We were on the 4th floor). Very dramatic experience for my kids. My oldest is still having nightmares. It is not worth the money if your life is at risk. Spent my last day speaking with different managers and still they offered no help no sorry no solution.

No one came to check the rooms no security ever showed up. BE AWARE DONT STAY AT THIS HOTEL. VERY DANGEROUS. The welfare of your children and you depends on it. The food was also bad they had theme night every night but no theme and the food never changed. Horrible. I asked to have a glass of milk for my toddler and they wouldn’t give it to me. They acted like milk was gold. Very Very Very bad hotel. STAY AWAY.

July 2007

Sure, it’s a bargain, but you'll pay for it in many other ways. The "all-inclusive" food includes nothing but cheese wiz, shriveled hot dogs and greasy potatoes. The service is absolutely terrible and you are treated as a criminal and an unwelcome house guest. Rooms are decent, but do not get properly cleaned during your stay. Buyers beware!!!

Jun 2007

This was a horrible hotel. VERY, VERY DIRTY! The hotel has a smell that lingers. The bathtub looked as if mold was growing in and around it. The toilet stopped working, took them 2 days to get to our room to fix it. The same thing with the phone in the hotel. No clock or alarm clock in room.

They took us to a room when we checked in, which was nothing even close to what we booked.

The "mini-bar" is not even a "mini-bar". It is a dorm room style fridge they come and stock one of each beverage in every 2 days, if they remember.
Basically this hotel is a glorified motel 6.

The one great thing about the hotel is the fact that it is so conveniently located.

June 2007

We are timeshare owners who exchanged into this hotel from May 26 to June 2 and had to upgrade to mandatory all inclusive. The best part of the hotel is the location on the marina and within walking distance of many Cabo activities. Check in was a nightmare which took about an hour which is not the way to start a vacation. It seemed only one person out of five knew anything, so we had to wait several times until she finished with other people so our person could ask her what to do. We were confirmed into a two bedroom which consisted of a newly remodeled junior suite with a king bed in one room and a good size living room and also a huge balcony with a hammock overlooking the marina.

The second bedroom was actually another regular hotel room next door which was small with a king bed. The food was average, but very repetitive by the end of a week. The ala carte restaurant was better quality and service, but my kids did not like the limited menu so we did not go back. Our 7 year old was only one of two kids in that age range at the resort we saw and we were there for a week. She was treated well, but nothing geared towards that age. The pool consisted mostly of young people trying to get drunk off of the all inclusive and closed at 6, so to swim we took our little one to Medano Beach on the free water taxi. This was a good included service, but each time we used it the supposed inclusive to be used at Baja Cantina at the beach was "closed" as the Cantina employees said, but we were not notified prior. The worst things about the resort are the lack of service; the beds are so hard that me and my wife woke up sore each morning, and the lack of hot water and water pressure which was dismal. The resort might be good for a short stay if you are there to party, but anything more I am sure there are better choices. It could be so much more with better management.

June 2007

We own a two bedroom unit at the Tesoro and I will have to say it is a great location if one can stand the loud night club on the premises in addition to the outlandish recent maintenance fees - Up 1,000 % over 2006. Never intend to walk in this resort again. Total lack of business ethics.

May 2007

It all started at check in. The clerk shorted us $200.USD when we were exchanging for pesos. Of course we just thought it was a simple mistake on their part but as the vacation went on, we weren't so sure it was a mistake. The staff was rude; the food in the buffet was absolutely horrible! I got deathly sick for a day and a half after eating the buffet. They only served Tecate and other liquor was cheap (we paid for all inclusive.) We were there for 8 days and our room fridge was only restocked once. The female concierge was very accommodating at first, but then when she found out that when she scheduled us to go to a presentation at a time share at one of their sister properties and we decided not to purchase it, she ignored us for the rest of our vacation. The only positive thing we can say is the location was convenient to town. We ended up eating out the whole time. We highly recommend never do all inclusive at the Tesoro. Please fire the majority of your employees and get some in there that are happy to go to work and do their jobs.

May 2007

THE only reason I Picked A One Star IS BECAUSE "0" STAR WAS NOT AN OPTION. This hotel is GARBAGE. We stayed from 5/17-5/22 and had the all inclusive package. It was more like all inclusive crap. THE Food, THE Service, the employees ARE ALL NASTY. WE HAD TO CHANGE OUR ROOM 3 TIMES. THE WATER PRESSURE IN THE SHOWER IS LUKEWARM AT BEST AND THE WATER PRESSURE IS SO LOW IT FELT LIKE IT WAS DIPPING ON US. ON OUR LAST NITE THERE, A MALE EMPLOYEE CAME INTO OUR ROOM AT 7:30 PM, UNLOCKED OUR DOOR WITHOUT KNOCKING. When he saw that we were in, he just shut the door without apology or explanation. I believe he came in to rob us, he probably thought that we would be out for dinner.
The locals around this area were equally nasty. Stay away from Tesoro.

May 2007

On our first night there we had someone (99% sure it was the security guards) break into our room and take about $800 in cash, two pairs of sunglasses, a cell phone and a video ipod. They broke the lock on our sliding glass door when we were out at night. When we told the front desk about the break in they suggested it might be one of our friends that did it. Please do not support this hotel. On top of that the food and drinks are below average.

May 2007

The first night we were there $1,000, a cell phone, 2 pairs of sunglasses, and an ipod were stolen out of our locked room and when we talked to the front desk they accused us of taking our own money and stuff. The guy in the room next to us said 2 years earlier he had money stolen out of the locked safe. The beach is a 10 minute cab ride from the hotel. The food is simple and not very good. The staff was not very courteous and the security watched us like hawks except when our money and such was stolen.

May 2007

As a fairly well traveled person I feel compelled to report my experience at Tesoro Cabo San Lucas. I traveled with a group of 20, 4 of us experienced robberies in our locked rooms, two of us actually asleep in the room when the robbery occurred, the other from their locked safe located in the room.

I have been to Mexico on Resort Vacations a myriad of times with my dive company, as well as on short weekend getaways never have I encountered this type of theft.

When I went to convey the incident to the Management of Tesoro I was directed from person to person, and ultimately informed there was not a Manager on site. I finally displayed my discontent at being shuffled around, and was asked rather rudely if my stolen items had been in the safe, by the concierge of the hotel, to which I replied
“I was IN the room.” He then handed me a blank sheet of paper to complete a “report” which I did, although I am quite certain it was promptly filed away in a trash can.

I would NOT stay at Tesoro unless you are not very fond of your belongings!

April 2007

Please do not give this hotel your business! We had a horrible experience and would warn anyone considering this hotel to re-think it. The ONLY positive things I can say about the hotel is that (1) their food was OK and (2) the location is good. Other than that, our experience was awful.

We were there a week and had three requests of the hotel staff while we were there. The first one was to move to a different room. Our location and view was terrible and we were about a 10-minute walk to our room. That request was flat-out denied immediately with no explanation. The second request was to ask for the hot water to work in our bathroom sink (it was completely shut off). The repairman came with no tools and promised to return soon with tools to fix it. He never returned. The third was to get some patio furniture (just a chair or two) for our deck that over looked the lovely dirt parking lot. That request was also flat-out denied, due to "renovations". We are still trying to figure that one out. We found the staff to be disinterested and sometimes very rude. The room was not very nice; the hotel is dated; it's very loud. Not to mention that it's very unsafe. We had an exit on our far end of the hotel and in the middle of the hotel, but both were locked with a padlock. We asked a security person one day about this and how we would get out if there was a fire. His answer.........he shrugged his shoulders!

We traveled with two other friends. When they arrived they were given room keys to a room that they discovered to be occupied upon entering! They went back to the desk and told them the situation and asked for a different room. They were sent to a second occupied room (entered it again to find people in it). The third room they were sent to was finally empty............unbelievable!

We were charged $8.00 for a local call that lasted 5 seconds and another $8.00 for a second local call that lasted 16 seconds. They tried to charge our friends for calls they did not make. I agree with another person that posted a review..........they try to rip you off for charges you are not responsible for.

One more thing..........if you're not 18 and in "spring-break mode", you will not fit in at this hotel. We didn't even bother using the pool, because it was so annoying to be around that crowd and we could not relax there.

Overall, the experience was horrible. I would tell anyone and everyone to avoid this awful hotel!

April 2007

I recently spent my Spring Break staying at the Tesoro resort, from March 24 until March 31. I was impressed with the quality of the hotel. Our room was very clean and had a very nice touch of Southwest decor, and our Marina view balcony was absolutely gorgeous. However, on our fourth night of staying there, we had someone come in our room and steal one thing from each of the four guests in our room, coming to over $300 U.S. Dollars in total worth. We were unable to use the safe that night, as it would not open due to low battery. We called down to the front desk and asked for help, we were told that no one would be able to open the safe until 8 am the next morning, so we were unwillingly forced to leave out some of our valuables (thankfully most of them were already in the safe.) When we filed the Lost Item report the next day, the staff kept giving us the runaround and seemed to be stalling just long enough for us to leave and go home. We received the most help from our travel agency whom we purchased the room and flights from, but they were unfortunately the middle man. Needless to say, the hotel failed to either get our stuff back or compensate us for our loss. We loved the hotel itself and managed to enjoy ourselves while in Cabo, but the fact that we had our stuff stolen and then were brushed off by the staff left us feeling violated and upset.

March 2007

We went with a group of 7 grad students on spring break. Another guest punched a member of our party in a secluded room. (The guest felt that our friend was being unsympathetic to a problem of his) The hotel took a report and promised us that the guest would be moved to another hotel. The guest was not moved and as a result of the hotel doing nothing to help us the guest's son physically threatened me for trying to have them kicked out (he was not there when his dad punched our friend and he felt his dad had done nothing wrong). We asked the hotel manager why they were still in the hotel and he told us that they were leaving the next day. This was a lie. The man and his son were on our floor and nothing was done about the physical assault. I was shocked that the hotel let the man get away with this. I would not go to this hotel again because you never know what can happen but you do know that the hotel will not do anything about it.

March 2007

I recently stayed at the Tesoro in Cabo with friends, and left feeling utterly violated. When I went to check out the hotel claimed that we owed money for items taken from the mini bar, despite the fact that we never touched any of the beverages. Even after discussing the issue with the manager, he was unwilling to budge & said that he would charge us regardless of what we said. In the end we paid the money because we really had no choice. I felt really taken advantage of; had I or any my traveling companions actually drank from the mini bar we would have gladly paid the fee, but instead we were forced to pay for something that we didn’t do. (And no, we were not those rowdy spring breakers who make a mess, and cause trouble.) After our ordeal we spoke to other people also checking out who said they faced the same problem of being charged for things they did not actually use.

March 2007

Hi I was just at Tesoro’s and while there...I found out that there were a number of burglaries in the rooms and in the safety deposit boxes!!!!! We also had a problem with getting bottled water and had to request from front desk to refill the jugs...this took two days...
We also had ants...geckos and broken patio door locks with our original rooms...we were able to change rooms but please know...you get what you pay for. I am a flight attendant and chose this hotel for the deal...but at times wondered what the heck I had gotten my family into. This hotel is ok for college kids who just want to have fun...but for seasoned travelers...BEWARE...P. (name removed)

March 2007

Watch out for "extraordinary fees" added to your maintenance fees at the resort's whim. For 2007 they are almost tripling the annual maintenance fees. Timeshare department is not helpful at all.

Feb 2007

This hotel is an all inclusive hotel. All you can eat and drink of low quality food and drink. The beer is on draft and served at 60 degrees via dirty tap lines, the tequila is served out of 1 litre plastic jugs, and the food has cost me 2 of my sick days upon return to Los Angeles. There was a guy outside of my room in the hallway throwing up all night. I called the front desk to call security and they did nothing. He was there for 3 hours. They were over-serving people (20ish) who figured they should get full value of the "all inclusive" hotel. Upon my check out I asked to speak to a manager, they told me he would be in at 9am. I waited till 11am and he still had not shown up. A hotel with over 200 rooms and no manager on duty to talk to. This sounds impossible to me. My wife and I checked out and moved to another hotel. To add insult to injury the changed me for the next night because they have a 7 day cancellation policy. I got no discount for the guy heaving outside my room and was charged for an extra night. I finally got to speak to Angel the manager, he told me Sunday was his day off and take it up with my credit card company.

Feb 2007

Seriously, this hotel needs to change their rating to 2 stars. The only a good thing about this hotel is the location. What a room, horrible sheets, curtains, horrible beds, dirty bathroom. If you ever stay here, ask for the remodeled rooms, they are way much better, because our rooms where the worst!

Feb 2007

Well after looking at all the hotels in Cabo for days I finally settled on Tesoro as it was close to the action, looked nice in the pictures and had pretty good reviews. We were in Cabo for 3 days with my company at the Sheraton Hacienda Del Mar (best hotel ever!) but couldn't afford to extend our stay there so we chose the Tesoro for the rest of our stay.

While we were checking in, the lights in the lobby were flickering on and off and the flies seemed to be annoyed by this. Once we finally got checked in we noticed that much of the hotel was under construction and certain stairways & things were sectioned off. We had reserved a "suite" and when the guy opened the door we discovered a tiny room with no balcony & a horrible smell like sulphur in the room. After several minutes taking to the front desk we were finally taken to another smelly room that was not a suite either.

Finally after arguing with the desk again we were shown to what they called the "new part of the hotel". The room was large (not exactly what you would call a suite) and did not smell. Everything seemed to be newer and cleaner. So we settled on this room and discovered that our "patio" was shared with all the patrons of the Tesoro pool bar. So nice to look out your window and have half the hotel looking at you in your skivvies. The "entertainment" at night was so loud we could not sleep.

We did notice however that we were really glad we did not go all inclusive. The 24hr "snack lounge" consists of stale popcorn and water in a stinky little room.

The pool was okay, clean enough and the staff left us alone because we weren't all inclusive. It was not the worst stay I have ever had but the pictures of Tesoro are deceiving, it is more like a Motel 6 rather than a hotel.

Jan 2007