My wife and i arrived to be told that our reservation had been cancelled. We arrived early in the morning and were told that they would give us a room and "sort it out tomorrow" as there was a staff meeting going on. I knew that my credit card had been charged and had the reciept and phone number from our travel agency. The room we were put in had a great view of the back of the kitchen and the roof of the building next door. I went downstairs called my travel agency and one call later my room and reservation cancellation were fixed.
The food was mediocre at best. We have been to Mexico many times and love the food, but not here. You will see things at the buffet you cant and don’t want to recognize. Sometimes for breakfast you see food that was offered at last nights buffet. The 24/7 lounge? Come on, it was a hotdog cooker and some sandwiches that were questionable at best. There were beers and sodas in the cooler but they disappeared after dark. A couple chairs and boom call it a lounge.
The restaurant had good food just beware some of it is not included in the all-inclusive price. The pool had some sort of rubber liner in it to cover god only knows what. The hot tub was broken all week. The location and beach club are the only bright spots in the whole place. You are downtown right on the marina. We never had to take a taxi anywhere. The free water taxi to the beach club and the club itself lived up to expectations. Members of the bellboy staff were helpful and informative.
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