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Tesoro Resorts Cabo San Lucas, Mexico
Testimony
Seriously, this hotel needs to change their rating to (1/2) star.
My husband & I, along with his father & mother, and his brother, sister-in-law and their 14 yr. old son, had a very awakening 6 nights and 7 day vacation with little or No air conditioning in the 3 rooms booked for us, my husband & I had to request a change of rooms 4 times within the first 2 days, none of our air conditioners worked. One of the rooms they tried to put us in didn't even have a balcony, it had the site and sounds of the A/C units for the resort outside the only window, and they were extremely loud for units that weren't working properly. We didn't mind too much not having a/c during the day, because we were out site seeing or the guys were fishing, but to try to sleep without air is poor service. My brother-in-law and his wife & son also had to change rooms, ever time we went to the front desk to have something done, there were many other visitors also complaining. The first day we arrived, we all had washcloths in our bathrooms, but, by day 2 through 7 they didn't have any available (this may sound petty) but, we all need to use washcloths, not hand towels or bath towels in the shower.
Their favorite answer to any question or complaint was " I'll send someone right up to take care of that " NOT...My in-laws are in their late 70's and tried to move them into a 17 step entrance into a room when their room started leaking on one of the beds (on the 3rd floor, go figure) from a day & a half rain they had.
The Daubitz Family
Texas
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